Before calling TechProComputer for help, take a look at your computer yourself. A little common sense may help you solve simple hardware and software problems, and have you up and running again without the need for an engineer.
We can't begin to tell you how often we've come across a "problem" that turns out to be nothing more than that a power cable has become disconnected. So trace your power cord back to the wall socket and make sure it's securely pluged in and try to restart you computer again. Is the keyboard not working? Make sure it's plugged in. Mouse not responding? Make sure it's plugged in. For wireless keyboards and mice, make sure their batteries have a good charge and that the mouse and keyboard are within 2 feet of the USB plug in sensor on the PC.
Even if your computer is plugged in and working, perhaps it's not working as well as it usually does. Try restarting it. Many software problems will correct themselves once the computer has been restarted.
Cheap and aged power strips are notorious for causing problems. Make sure the computer and monitor are both plugged in. Plug a lamp into the same power outlet that your computer is connected to to make sure the outlet is working. Try another electrical outlet or at least pull out the monitor or PC power cord and reseat it.
Restarting a computer withexternal devices, like printers and cameras, flash drives disconnected. If you have an external backup device, it will freeze the computer if it is full. so be sure to unplug that too before you try to restart your computer.
Can you hear the cooling fan running? Is the hard drive making noises? Make a note of any unusual sounds before you call us – that information can often help us to diagnose the problem quickly and help us to get your system running again fast.
Do a VISUAL inspection of the inside of your computer to make sure that wires and connectors that aren't seated correctly can cause hardware errors. Be sure to unplug your computer at the wall socket before you open it!
Computers tend to crash or hang when their hard disks become too full. You can free up disk space by deleting unnecessary files and emptying the Trash or Recycle Bin.
Don't zap yourself or your RAM when you're working inside the computer. Turn the power off, unplug the power cord, and press the ON button one time (when power cord is plugged in the mother bord is still live. Pressing the on button once drains any residual power). Ground yourself by touching the casing of the power supply before touching any of the computer's circuits.
The more information you can give us, the easier it will be to find the problem and fix it. You can help by writing down the exact problem and what you were doing when it occurred. Also note any error messages that might appear on your computer screen. Try to replicate the problem if you can to make sure that it's not a one-time problem.
Be as specific as you can when talking to your TechProComputer engineer. For example: “My PC crashes several times a day, and won't start until after it's been sitting for an hour or so. It seems to start fine after it's cooled down.”
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